Can’t reply to automated texts

[GeoffC]

Hi, I can never reply to automated text messages - eg from my dentist reminding me of an appointment, and I have to reply YES to confirm. The message always fails to send. I only have this problem replying to automated messages, all other texts send fine. Is there an obvious solution? 
thanks

Geoff

[Carley_S]

Hi @GeoffC

Sorry to hear this. Can you confirm, do you get an error message on the text that shows the text had failed to send, like a failed to send response or an '!' on the text. 

[GeoffC]

Yes that’s right 

[Ayisha_B]

Hi Geoff,

Thanks for coming back to us. Sorry, just to clarify, if this has only been obvious when you receive a message from your dentist or is it happening on all automated texts regardless of who from?  

[GeoffC]

Thanks - It’s for all automated messages 

[Ayisha_B]

Thank you for clarifying that Geoff!

Do you have a spending cap or premium text bar set at up at all? 

[GeoffC]

I don’t believe I do - I don’t think I’ve ever asked for one 

[Ayisha_B]

You can check and view your spending cap via your Virgin Mobile app or online account. Just navigate to the Plan tab, and tap Controls.

Let us know if there's anything showing. 

Thanks

[GeoffC]

Thanks. I have a £20 spending cap 

[Ayisha_B]

Thanks for checking. 

Can you confirm what make and model handset you have?