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williebhoy61
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Message 11 of 50
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Re: Can't register virgin mobile account

Hi i am having the same issues trying to register my account , i keep getting told to enter my email and mobile number etc postcode and still won't let me log in
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Emma_C
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Message 12 of 50
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Re: Can't register virgin mobile account

Hi Csallen, 

Thanks for your post and welcome to our community. 

Very sorry you're having this issue, we can certainly help. 

I'll need to pop you a message and grab some details first, I look forward to hearing back from you soon 🙂

Emma_C - Forum Team
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Emma_C
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Message 13 of 50
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Re: Can't register virgin mobile account

Hi Williebhoy61, 

Really sorry you're also having this issue. 

I'll pop you a personal message as well so we can get this sorted 🙂 

Emma_C - Forum Team
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Hdina
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Message 14 of 50
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Re: Can't register virgin mobile account

Hi, I am also having the same problem. I'm trying to register my mobile account but it's not working. The security question is not even there so I can't answer it.

Is there any way to fix this?

Thank you.

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Megan_L
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Message 15 of 50
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Re: Can't register virgin mobile account

Hi Hdina, 

Thanks for using the forums to get this issue with your mobile online account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, I will just need to send you a PM in order to gather some further information. 

Speak soon!

Thanks,

Megan_L

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Megan_L
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Message 16 of 50
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Re: Can't register virgin mobile account

Hi Hdina,

Thanks for letting me know in our PM that you got this sorted with another team 🙂

If you need anything else in future, please come back here and create a new post, we will be happy to help!

Thanks,

Megan_L

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NiftyErbauer
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Message 17 of 50
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Re: Can't register virgin mobile account

Hi, I am also having the same problem. I'm trying to register my mobile account but it asks for a security question which i have never set up.

Help please.

Thanks

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Martin_N
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Message 18 of 50
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Re: Can't register virgin mobile account

Hi NiftyErbauer,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for any issue you're having registering your online account. 

 

We do wish to assist with this. What I will do is private message you so I can assist further. 

 

^Martin

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Rob2020
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Message 19 of 50
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Re: Can't register virgin mobile account

I can’t register either, could I get some help please?

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Steven_L
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Message 20 of 50
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Re: Can't register virgin mobile account

Hey @Rob2020,

 

Sorry to hear that you're having issue signing up to your online account.

 

Have you been able to get this sorted since you last posted and if not, what happens when you try to create it.

 

Are you getting any error messages when trying to create it?

 

Regards

Steven_L

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