I know Virgin Media is a joke and everything, but you'd think after 30 pages on this post alone, and countless posts about the same issue, there would be something going on behind the scenes to have an actual solution put in place to stop this question coming in a thousand times a day?
If not for the customers, but for the poor staff's sanity!!!
I waited 31 hours for a live chat to be answered this week, and it's not surprising, all the staff must be drowning in the same questions time after time?!
Took out an oomph bundle, our online application got 'lost' and we ended up having it set up by a virgin representative who created out 'security answer' but this doesn't work when trying to register for the mobile account.