on 14-10-2019 12:39
I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register.
Answered! Go to Answer
on 02-04-2020 14:14
Good Afternoon to all whom it may concern,
When you sign up to our mobile services you would be required to set up a password with whoever sold you the tariff and this is the memorable word (also known as password) that you would issue to our Mobile team over the phone.
The blank security question is the 'Hint' that you're offered when you call into our Mobile team
Kindest regards,
David_Bn
on 02-04-2020 14:34
@David_Bn
These people have taken out a Oomph package (which includes a SIM) or purchased a SIM-ONLY from Carphone Warehouse.
Your sales people who are selling the Oomph packages do not set-up a security question/password for the SIM/mobile side when purchasing a Oomph package, their Broardband security question/password will not work to set-up the mobile online account.
There is nothing setup between Virgin and Carphone Warehouse to arrange a security question/password to be setup at sale point.
on 02-04-2020 17:58
on 07-04-2020 15:08
Definitely not working for me, it's asking me to enter my Mother's Maiden Name (not the question I selected when I signed up for broadband, which included this Oomph sim). Tried answering it, also the answer to my actual security question, and the password for my Virgin Media account. None worked.
on 08-04-2020 13:02
I cannot register either, sim came with an Oomph bundle, and the password/ security questions that I used to set up My VM account will not work, the security question area is just blank.
on 08-04-2020 13:14
Hi Chris,
Thanks for using the forums to get this issue looked into.
It's an easy thing to fix as long as we go into a PM, I'll need to log you into your account from my side using a dummy word.
I'll send you a PM now.
Speak soon.
Megan_L
on 08-04-2020 15:44
Hi Megan
Thanks for sorting it out.
Chris
on 08-04-2020 15:46
Im glad we got this sorted for you Chris 🙂
If theres anything else you need in future, pop straight back on here and create a new post. We're always here to help.
Megan_L
on 08-04-2020 16:07
on 08-04-2020 21:48
Hi
I am experiencing the same issue with a security question, can someone pls help me to register my account?
Thanks
Omar