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AngryFlip
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Message 81 of 118
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Re: Can't receive calls or texts after porting

No, nobody has contacted me yet! I need to get this sorted now please Corey.

Thanks.

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Zak_M
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Message 82 of 118
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Re: Can't receive calls or texts after porting

Thank you for coming back to us @AngryFlip.

 

The IT ticket is logged with the correct team.  They will get back to you as soon as possible. 

 

Kind regards,

Zak_M

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AngryFlip
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Message 83 of 118
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Re: Can't receive calls or texts after porting

Thanks for the quick reply.

I was informed by the CS team member I spoke with that I would receive contact the following day, that was 3days ago!

How long should I expect as soon as possible to take? Later today, tomorrow, Monday, 1week....?

Regards,

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Zak_M
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Message 84 of 118
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Re: Can't receive calls or texts after porting

Thank you for coming back to me. 

 

It completely depends on how many cases that they are currently working on. They will be working on them as fast as possible. I wouldn't expect it to be much after Monday. 

 

Kind regards,

Zak_M

 

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sharpoi
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Message 85 of 118
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Re: Can't receive calls or texts after porting

Hi,

I ported 10 days ago to VM from iD and have the same issue; can't receive any calls or texts but can make calls and send texts.

I've try everything at that forum. No changes. Sim replacement doesn't help. I think only IT department can help me.

Regards 

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Robert_P
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Message 86 of 118
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Re: Can't receive calls or texts after porting

Hello sharpoi

 

Sorry to hear of the mobile service issues you're experiencing, we appreciate you taking the time to make us aware of this and welcome to the community.

 

From looking at your account I can see a new SIM card was issued to you and activated yesterday, has this helped with the issue of receiving calls or texts?

 

Let us know.

 

Rob 

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sharpoi
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Message 87 of 118
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Re: Can't receive calls or texts after porting

Hi Rob,

No replacement doesn't help.

I read this forum and I'm sure only IT can help me. 

Regards 

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R11cantText
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Message 88 of 118
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Re: Can't receive calls or texts after porting

Hi there,

I'm having the same issue, I've been unable to receive text messages and calls (except from Virgin), although I can send outgoing messages/calls. I ported across my old number from EE 3 days ago.

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sharpoi
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Message 89 of 118
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Re: Can't receive calls or texts after porting

Hi there,

Can anyone help us with this problem. Please

 

Regards Marcin 

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Zak_M
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Message 90 of 118
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Re: Can't receive calls or texts after porting

Good morning @sharpoi

 

Sorry to hear that this hasn't worked,  I will pop you over a PM so that I can raise an IT ticket to get this resolved. 

 

Kind regards,

Zak_M

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