No, nobody has contacted me yet! I need to get this sorted now please Corey.
Thank you for coming back to us @AngryFlip.
The IT ticket is logged with the correct team. They will get back to you as soon as possible.
Thanks for the quick reply.
I was informed by the CS team member I spoke with that I would receive contact the following day, that was 3days ago!
How long should I expect as soon as possible to take? Later today, tomorrow, Monday, 1week....?
Thank you for coming back to me.
It completely depends on how many cases that they are currently working on. They will be working on them as fast as possible. I wouldn't expect it to be much after Monday.
I ported 10 days ago to VM from iD and have the same issue; can't receive any calls or texts but can make calls and send texts.
I've try everything at that forum. No changes. Sim replacement doesn't help. I think only IT department can help me.
Sorry to hear of the mobile service issues you're experiencing, we appreciate you taking the time to make us aware of this and welcome to the community.
From looking at your account I can see a new SIM card was issued to you and activated yesterday, has this helped with the issue of receiving calls or texts?
Let us know.
No replacement doesn't help.
I read this forum and I'm sure only IT can help me.
I'm having the same issue, I've been unable to receive text messages and calls (except from Virgin), although I can send outgoing messages/calls. I ported across my old number from EE 3 days ago.
Can anyone help us with this problem. Please
Good morning @sharpoi,
Sorry to hear that this hasn't worked, I will pop you over a PM so that I can raise an IT ticket to get this resolved.