Menu
Reply
ktstorm
  • 6
  • 0
  • 0
Joining in
403 Views
Message 1 of 13
Flag for a moderator

Can't connect to mobile network

My phone suddenly stopped being able to connect to the Virgin network on Sunday morning. No calls, no texts, no data. Nothing happened to the phone (not dropped etc) and no error messages received.

Checked my account online and everything looks fine (not been cancelled or anything odd). Help articles not helpful!

0 Kudos
Reply
enlli
  • 9.18K
  • 1.38K
  • 2.64K
Very Insightful Person
Very Insightful Person
369 Views
Message 2 of 13
Flag for a moderator

Re: Can't connect to mobile network

All over or one locality?

Worth checking. (Vodafone supply signal)

https://www.vodafone.co.uk/network/status-checker

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
ktstorm
  • 6
  • 0
  • 0
Joining in
365 Views
Message 3 of 13
Flag for a moderator

Re: Can't connect to mobile network

All over I think. The town where I work is ~10 miles from home and it doesn't work in either 😞  the Vodafone link says its fine in both areas. Thanks for trying though 🙂 

0 Kudos
Reply
Zoie_P
  • 4.38K
  • 180
  • 346
Forum Team
Forum Team
361 Views
Message 4 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi Kstorm, 

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear you are having issues with your network, are you able to access anything? Have you rebooted and tried manually selecting the network, if it advises there are no issues in the area?

Keep us posted an we will do our best to assist from here 🙂 

Zoie

Zoie
0 Kudos
Reply
ktstorm
  • 6
  • 0
  • 0
Joining in
346 Views
Message 5 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi Zoie

Rebooting didn't work. I scanned for mobile networks and Virgin came up but when I try to connect it says "can't connect. Try later" and I get a notification saying "selected network (virgin) not available"

I don't know if its related but in SIM card manager it recognises the SIM but has name and number as unknown.

Kate

0 Kudos
Reply
Travis_M
  • 3.15K
  • 111
  • 233
Forum Team
Forum Team
339 Views
Message 6 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi @ktstorm

 

Thank you for your reply

 

Are you able to connect to the mobile network when using the SIM in a different device? Please do keep us updated.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ktstorm
  • 6
  • 0
  • 0
Joining in
316 Views
Message 7 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi Travis 

I've just tried it in my old handset and it doesn't work on that either

Kate

0 Kudos
Reply
Paulina_Z
  • 3.29K
  • 117
  • 230
Forum Team
Forum Team
311 Views
Message 8 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi @ktstorm,

Thank you for coming back to us about your ongoing Mobile network issue.

Thank you for trying to see if the SIM card will work in a different device. I'll be more than happy to investigate this further for you.

In order to do this, I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Paulina_Z
  • 3.29K
  • 117
  • 230
Forum Team
Forum Team
281 Views
Message 9 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi @ktstorm,

Thank you for coming back to me via Private Message. I'm sorry that I was unable to help you resolve this issue at the moment.

Please keep me updated on how you get on and if you need any further help going forward. I'll be more than happy to assist. 🙂

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ktstorm
  • 6
  • 0
  • 0
Joining in
207 Views
Message 10 of 13
Flag for a moderator

Re: Can't connect to mobile network

Hi

I've got the information I was missing, can someone help now? 🙃

Kate

0 Kudos
Reply