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Can't access account, can't get thru customer service, phone is dead

I've tried to contact the customer service line, they took in the wrong details and then cut me off instead of referring me somewhere else. 

I called another line and says you aren't able to take any calls whatsoever. 

For some reason the online account isn't opening with my email address or phone number. 

My phone has completely died, I'm under contract and have insurance.

HOW ON EARTH DO I GET THRU TO ANYONE? 

Beyond the worst service I've ever experienced.

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Re: Can't access account, can't get thru customer service, phone is dead

Hello @aaronshrimpton

 

Welcome to our Community and thank you so much for your first post; I am sorry to understand that you're having an issue with your phone and also with contacting us for assistance. 

 

So we can best assist you; can you confirm if this is an issue with your cable account or mobile account? 

 

I assure you that all our departments are open for both services; have you managed to get any help since your post? 

 

For cable you can call us on 150/03454541111 or text us on 07533051809

For mobile you can call us on 789/03456000789 or text us on 07533016422

 

Please do let us know if we can assist you any further

 

Cheers

Katie - Forum Team


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