Virgin Media Community

[LynneeT]

We have a pay as you go phone that is now telling us that it can’t register the sim It is used infrequently and has an online top up account that we can no longer access

[DJ_Shadow1966]

Hello

When was the last chargeable call or text made as if there is no chargeable call or text made within the last 90 days then I am afraid that the number and credit has been lost.

Regards Mike

[LynneeT]

I thought that was probably the case, any ideas where we go from here? I have rang customer services who were not terribly helpful!

[DJ_Shadow1966]

Hello

I am afraid there is now where else to go, as VM no longer offer PAYG SIMs, so would not be able to even offer to get your number back, the number wouuld have been recycled already.

Regards Mike

[LynneeT]

Thank you Mike, that’s a bit sad, so looks like I’m unlocking and changing provider! 
At least I know now, once again thanks for your help.

Lynnr

[DJ_Shadow1966]

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great day.

Regards Mike