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Can make calls but unable to receive incoming calls

I have been unable to receive incoming calls for a week now. However, I can make outgoing calls.

When someone tries to call me, the calls fail and do not go through. (I have a OnePlus 3T)

How do I fix this?

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Re: Can make calls but unable to receive incoming calls

Hi MPM96, 

Thanks for your post and welcome to our community. 

I'm really sorry you're having this issue with incoming calls, I can appreciate you're keen to get it sorted. 

What happens when somebody calls you? Do they get your Voicemail or an error message?

Have you tried ringing yourself from another line?

Are you able to try the SIM in another phone and see if it's still an issue?

Let us know, we're keen to help. 

Emma_C - Forum Team
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Re: Can make calls but unable to receive incoming calls


I've found that in my house I am unable to receive incoming calls - the calls fail and don't go through. I don't get any notifications or voicemails that someone tried to call me. Multiple people have tried ringing me at home.

However, at my workplace, I am able to receive incoming calls.
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Re: Can make calls but unable to receive incoming calls

Try setting phone on 2g and 3g only at home, then get someone to test a call.

If ok, you may have to turn 4g off at home untill mast is sorted, a pain I know 🥴

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Re: Can make calls but unable to receive incoming calls

Hi MPM96, 

 

Are you still having an issue with this?

 

Have you tried what teabag has suggested?

 

Kind regards, 

 

Alex_Rm

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