I have a Moto G8 plus handset which is still on Android 9 Sept 2019 security update from the time of purchase however I understand they have released 3 updates since OTA. Are these in a queue awaiting Virgin approval?
These will be awaiting approval from the phone manufacture first before they will go OTA.
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I'm not sure that Virgin do their own firmware on many of the phones they sell these days.
More likely the manufacturer
If your phone has the standard "retgb" firmware, the updates/patches are straight from Motorola.
Have you tried to manually update:
To check for available updates wirelessly/over-the-air:
If it's not picking them up, throw a post on the Motorola Forum for some help.
Thanks, it is retgb fw. I'll post on Moto site.