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Account number is 10 digits

I’m seriously ready for having a melt down over virgin mobile. The last few weeks using it has been ridiculous. I understand completely and  completely respectful to the fact that they are a lot more busy. 

ive tried to register my virgin mobile account for months now and each time I am unable. Firstly my account number is 10 digits. I’ve tried taking the end one out it doesn’t work! I’ve tried the messaging service been waiting for 24 hours and keep trying to call and am continuously being hung up on. Please someone help. Also my security question is blank so can’t even register this way. 

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Re: Account number is 10 digits

Hi Imogen-2001-2

 

Thanks for posting and welcome to the community. Sorry for the delayed reply and also for the confusion with the online account set up.

 

The online account set up doesn't require an account number for a mobile, that's cable only.

 

Please register your mobile account here

 

Let me know if you need any further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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