Accessing my mobile online account

[Mary1937]

Hi,

I hope you can help?

I have tried accessing my mobile online account but having issues.

The email and password don't seem to work so I figured I'd get a reminder. After inputting my number, surname and postcode the site insists there's no sign of my account - despite me being with Virgin for years.

Add to that the mess with ReCaptcha then it's becoming an ordeal to do something that should be very simple. What's going on exactly? 

Regards

Mary

[FGVPayg]

Mary, I had problems earlier today but I tried again and got in. It didn't recognise my email and password. 

[Travis_M]

Hi @Mary1937

Thanks for posting on our community forum!

If you give it a quick try on a different web browser for me, how do you get on?

Regards

[Mary1937]

Hi Travis,

Unfortunately I am getting the same problem with a different web browser.

Regards

mary 

[Beth_G]

Thanks for confirming Mary, I'm sorry to hear that.

I'm going to pop you over a PM now so I can help further with this and check your account. Please look out for my message over at the purple envelope 🙂

Thanks

Beth