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Nicola7982
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Absolutely AWFUL Mobile signal

I've just gone with virgin mobile for my 2 kids & myself and our mobile networks are extremely shocking!

 

I'm currently awaiting for Virgin to set up my broadband so I'm not even able to use wi-fi calling (I'm hoping this actually works once they install my broadband). It's extremely important that I have a decent signal strength as I get very important calls that I need to take daily & I'm unable to do this! This urgently needs to be sorted out where I am, like ASAP. I hope that Virgin can get this issue sorted out & fast!

 

I my phone never rings when someone's trying to call me & I don't even get any notifications until I'm away from my house & out of the village I live in that's near Basingstoke.

 

I also keep getting a small black box pop up at the bottom of my screen that says refreshing sim which shows up like 4-5 times everyday, I've tried doing the whole registering on the 2g network then selecting virgin network & then putting it back onto 4g under virgin network again, restarting my phone & trying to register on another network & nothing seems to work, plus I keep getting messages (when I'm away from the area I live in) telling me I've got a voicemail message 7x a day but there's no new voicemails on there & I don't understand why this keeps happening?

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Andrew-G
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Re: Absolutely AWFUL Mobile signal

Might be a local mast is out of service either for upgrade to 5G or due to a fault.  If that's the case things will improve.

VM use the Vodafone network for newly sold mobile contracts; If the Vodafone coverage in your area is poor, then chances of Vodafone spending the money to improve it are pretty low - there will be a budget for extending coverage, but the priority at the moment will be 5G coverage in the existing coverage areas.  Ask neighbours what their experience of mobile coverage is - if Vodafone has always been poor you have to assume it will remain so, and that VM will likewise be poor.  If this is the case, and a deal breaker, you may want to cancel the contract under your 14 day cooling off rights?

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Nicola7982
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Re: Absolutely AWFUL Mobile signal

  • Thank you for your information, Vodafone has a good signal here so it's not that reason. How do I find out if it's the 5g thing or faulty mast?
  • Kind regards
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enlli
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Re: Absolutely AWFUL Mobile signal


@Nicola7982 wrote:
  • Thank you for your information, Vodafone has a good signal here so it's not that reason. How do I find out if it's the 5g thing or faulty mast?
  • Kind regards

https://www.vodafone.co.uk/network/status-checker

 

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Andrew-G
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Re: Absolutely AWFUL Mobile signal

@enlli Do you know if the VM/Vodafone deal excludes some frequencies, that would explain apparent differences between Vodafone's own customers and VM customers?  I have a hazy recollection there was something like this for the EE deal?

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enlli
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Re: Absolutely AWFUL Mobile signal

Not to my knowledge. The EE one was a special case as they kept the 800MHz frequency to their top paying customers in order to supply VoLTE. 

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Corey_C
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Re: Absolutely AWFUL Mobile signal

Thanks for your post and welcome to the Community Forums, Nicola7982,

 

Sorry to hear that you are having mobile service issues, for coverage issues you are welcome to take a look here:

However I have also sent you a private message to confirm your account details so we can see what's happening wiith the SIM card

 

Cheers,

Corey C