When I took out my SIM only contract I told Virgin on the phone that I had a Moto 5G Plus device. However, it now seems that Virgin doesn't cover Motorola phones with 5G, which means I can only get 4G. Given that I wasn't properly informed when I took out the contract, legally, I should be able to terminate the contract without being charged. I would rather not have to do this in any case but I do want to get 5G - this was why I bought a 5G-ready phone! Is there any likelihood that Virgin will be extending their 5G coverage to the Moto 5G Plus in the near future?
Thank you for making your first post regarding getting 5G on your Motorola phone, sorry to hear you're thinking of cancelling. As @enllli suggested, your phone may be running on the EE network instead of Vodafone.
I've had my current contract since June this year. Not sure what you mean when you say my phone may be running on the EE network instead of Vodafone. I've got a contract with Virgin Mobile. Why would the service be provided by Vodaphone - or EE? If it is I was never aware of it. And how would this affect whether or not I can get 5G??
Virgin mobile is a Virtual Network. As such they have to piggy back off one of the main carriers. This used to be EE but this year there is a slow change over to Vodafone. At the moment it could be you are on either. EE do not supply a 5G service to Virgin
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