We have phone, TV, broadband and mobiles with Virgin and when it works it is reasonable value for money but cancel one component (like TV because I only have one tuner now and I am sulking) and the price shoots up. Over a barrel springs to mind.
It's now 6 weeks since this software bug/downgrade was first identified and still no official announcement or acknowledgment of it from VM. Instead it's being rolled out to affect more areas and customers. The call centre also seem not to have any knowledge of the problem and just continue to suggest technician visits or change hardware to the V6 as a 'solution'. Maybe that was the intention - replace TiVo's and create more work for the technicians and call centre along with further frustrating customers
VM show us you really do listen to your customers - apologise for messing up and sort out this debacle asap.
Well it's clearly an intentional move to scrap this feature so I just hope there are good reasons behind it.
I would reserve judgement on that until confirmed by Virgin Media that this is a feature removed. I, personally, cannot believe it is not a bug. The Virgin Media forum team are aware that a response on this matter is required.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.