Menu
Reply
blue1980
  • 4
  • 0
  • 0
Joining in
409 Views
Message 1 of 3
Flag for a moderator

tivo box

Can somebody help. My tivo box has not been working for 2 weeks. 2 phone calls and an email of complaint has not sorted this. It is stuck on the welcome screen and a whit arrow. Yes i have tried all the usuall unplug restart blah blah blah. customer services seem to want to just send signals rather than send an engineer or a new box.  

 

0 Kudos
Reply
JitteryPinger
  • 1.86K
  • 208
  • 384
Super solver
407 Views
Message 2 of 3
Flag for a moderator

Re: tivo box

Try the test service

Text messaging service
07533 051809 (Home Services)

Just text saying your TV isn't working and need an engineer.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
0 Kudos
Reply
japitts
  • 9.92K
  • 1.39K
  • 2K
Very Insightful Person
Very Insightful Person
372 Views
Message 3 of 3
Flag for a moderator

Re: tivo box

Unfortunately, the advice to try the text message service no longer applies - and faults are now best progressed by calling into 150.

When you say you've called VM twice, what has the agent advised or done, in order to resolve your reported issue? Presumably you told the agent, while you were on the phone to them, that their suggested fixes weren't working? What did they say in response?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply