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problem with tivo box?

when I  turn the tv on,,all I get for the channels is 'to be announced'...has been like it for some time, leave tv on, but it wont budge, thanks

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Message 2 of 11
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Re: problem with tivo box?

Hi press Home go to help and settings press OK then settings then network and reconnect to the virgin media network that will update your TV guide.Regards Micky
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Message 3 of 11
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Re: problem with tivo box?

Hi @Jayne66,

 

Welcome to our Community Forum and thank you for posting.

 

Are you still experiencing the "to be announced" message on your Tivo Box since you last posted?

 

Please let us know if you are so we can assist.

 

Regards,

 

Lisa_CC

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Message 4 of 11
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Re: problem with tivo box?

Hello I'm also experiencing the "to be announed" massage too, and I have done reconnect to virgin through help settings

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Re: problem with tivo box?

Hi Paulinfo, 

Thanks for your post and welcome to our community. 

I'm really sorry you're getting this message, it's not what we like to hear. 

Have you spoken to our team about this since your post? 

If not please give them a call on 150/0345 454 1111 and they'll be able to assist. 

 

Emma_C - Forum Team
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Re: problem with tivo box?

Thankyou for replying I hav'nt done anything yet because I have speach trouble & my dad not had time to call yet

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Message 7 of 11
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Re: problem with tivo box?

Hello Paulinfo,

 

Are you still experiencing this issue or have you called our team since your post?

 

If you're still experiencing the 'To Be Announced' on the guide can you also try reboot the box and try to reconnect to Virgin through the settings following the flow below:


Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Please update us on this.

 

Thank you, Emily

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Message 8 of 11
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Re: problem with tivo box?

I did the reboot my tivo box then I went to the connect to VM service now but it didn't made any difference I'm still getting the 'To Be Announced' If I move forward the guide at the later time then it will say but if go back to current time it goes back to be announced
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Message 9 of 11
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Re: problem with tivo box?

That is unusual what I will do is private message you so we can look into this. 

 

^Martin

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Message 10 of 11
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Re: problem with tivo box?

Well, my tivo box has gone because is it in a continuous start-up loop. We have to ring up tomorrow.  Just a question have to replace tivo box will I qualify for a v6 box?

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