Thanks for your post and I'm sorry to see you've been having issues with our services.
Has this issue since been resolved or is this still on going?
Sorry for the delay in getting back to you but an elderly family member had a fall and has been hospitalised so there has been little time for anything else.
Yes, as of 9AM on the day of the fault, the problem was resolved and has not recurred. However, I still don't fully understand the combination of issues that arose from this especially not being able to access much of the Virgin Media website. Perhaps the two were unrelated.