I have the new tv box - have got the error messages - cant access on demand / apps etc but TV working fine as is wifi. There was an issue in teh area but i have been emailed that has been corrected - apparently not with me
i have tried repeatedly to reset, have unplugged and replugged all cables, reset via the tv - pretty much everything i have been instructed to do and that i can think of - am really REALLY loathe to call virgin as experience has proven it takes a minimum of 30 minutes before a human comes on -
Firstly do you have a TiVo (inbuilt internet) or a V6 (relies on your homehub) as the fix is therefore different... And if you're a TiVo user, is the heartbeat light (green, second from left) on or flashing... as the latter would indicate either a box effectively offline.
But assuming your "connection" is physically ok, then I'm afraid it is a call to VM as the problem is either a network fault (that they may not know about) or a "virtual" fault on your box that can probably be resolved remotely.