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Will my TiVo box be replaced?

Engineer coming out to check tivo box if it is not working will I get a new tivo box or will they change it for a v6 box , if so , how much will it cost.

 

[MOD EDIT: Subject title changed for clarity]

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Re: Change tivo box

You would get a free v6 if you have virgin broadband otherwise it would be another tivo

I work for Virgin Media and my posts are my own opinions
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Re: Change tivo box

Hi ,
I have the triple package , tivo box , broadband and land line
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Re: Change tivo box

Our Tivo box in bedroom has just died and I was sent a new V6 but without connecting cable and remote. Unfortunately we cannot just plug in as V6 is not a stand alone but needs an Ethernet or WiFi. Check this with engineer ( lucky you getting an engineer)

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Re: Change tivo box

Hi ,
I have VM WiFi in the house , and happy engineer coming out , best thing I did was join the forum , that really got things moving and getting things done.