When you ring VM you get a message saying the wait is an hour and you can go online for online support. 'Contacts' says you can message VM with a question, but I can only find out how to message 'the community' not support.
Online chat isn't always available (The actual button to press to join a chat session).
Try texting on 07533 051 809.
VM do repond to threads on here, however it can take 1 - 2 weeks to reply.
What's the query you're wanting help with? If it's the same as in your other thread here then I'll merge it with my answer I've just posted 🙂
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