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Virgin TiVo box not turning on

Star2bno1
Tuning in

on ‎03-06-2022 17:32

I have turned it on and off tried rebooting it, nothing, it was trying to update. Yet the tv was turned off at the wall, and I can’t get that screen back. 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎03-06-2022 20:08

Any TV box that won't complete the boot cycle and fully startup, has a fault.

You're best reporting that fault - either by waiting here which may take a few days, or by calling in.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Star2bno1
Tuning in
In response to japitts

on ‎04-06-2022 01:54

Thank you 😊
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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to Star2bno1

on ‎06-06-2022 13:44

Hi Star2bno1,

Thanks for posting and welcome back to the community.

Really sorry about the issues faced with your TV box, to run through further checks I've dropped you a PM to discuss further.

This will be within the purple envelope icon.

Cheers,

Kain
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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to Star2bno1

on ‎07-06-2022 11:31

Thanks for keeping me updated on the issue over PM Star2bno1,

I'm glad the box has now been sorted for you, if you do have anymore queries then don't hesitate to contact us again.

Thanks for your time,

Kain
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