Virgin Media Community

[Michelle31]

I have just received my new V6 tv box as my old one stopped working. There was no remote in the box and after plugging the box in, it cannot install the software. Any suggestions what I can do to fix the issue?also my old remote will not work with the new box. 

[japitts]

Firstly, can you confirm which box you have - you've posted in the TiVo board but mentioned a V6...

https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote gives advice on pairing the remote, as well as checking which box you have,

The V6 needs a separate internet connection whereas the TiVo has it inbuilt, and if the box hasn't downloaded its latest software drop, that could potentially be an issue.