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essexalang
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Tivo box has died

Hi one of our home boxes, the Tivo one , has died. How do we get a replacement new box? Cannot get through to customer services! Any help appreciated. Many thanks. 

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newapollo
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Re: Tivo box has died

Hi essexalang,

You need to contact the Faults team. You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

When phoning 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsit's best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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essexalang
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Re: Tivo box has died

thanks Dave that’s really helpful will try the text service.

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