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Tivo box freezes and pixelated picture

When viewing certain recordings the picture will freeze then start again but we can loose up to 20 seconds of play. There is also an issue where the picture becomes pixelated.

I have powered the box off and I have checked all connections.

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Re: Tivo box freezes and pixelated picture

Please PM me with your account number and area reference and I can take a look at this for you.
Thanks,
Stuart
I am a Virgin Field Technician. All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. If my answer was helpful to you please mark as helpful or consider leaving the post some kudos.

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Re: Tivo box freezes and pixelated picture

Thanks for help and advice. Bix has been replaced with a new V6 unit.

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Re: Tivo box freezes and pixelated picture

Managed to get through to the helpline and they sent me a new box.

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