Virgin Media Community

[Dastomed]

We have had some work done on a room and the contractors have lost the tivo box electric supply cable.  I've look on line and the website but cannot seem to find a location to order a new one.  Please can someone give me an idea on who to contact.  Have tried calling 150 but keep getting cut off.

[japitts · Accepted solution]

I suspect that in order to get cutoff the CS line, you're probably choosing one of the "to get the best help press xyz" suggestions on the IVR... if you ignore those, you should get put into the call queue.

If not, then the staff team should respond on here after a couple of days and should be able to arrange a replacement PSU.

[John_GS]

Hi @Dastomed

Thanks for posting and welcome to the community. Sorry to hear of this cabling issue. Can you confim is it the V6 cable or the TiVo® one please?

Best,

[Dastomed]

It is a tivo we think.  SMT-C7101 1TB.

[Kain_W]

No worries,

I've dropped you a PM so we can go through some further details.

You'll find this within the purple envelope icon.

Thanks,

[Kain_W]

Thanks for your cooperation over PM Dastomed,

The cable has now been ordered for you. 

Do let us know if there any further issues.

Take care,