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Swoozy99
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TiVo installation stuck on startup checklist

FD7F17A2-86C7-4136-AC45-E449E725D4F1.jpegWon’t move past this all day, unplugged and plugged back in and still the same

 

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Pearson75
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Message 2 of 12
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Re: TiVo installation stuck on startup checklist

Mine is like this today have u managed to solve it 

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JWood86
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Re: TiVo installation stuck on startup checklist

I have the same problem. TiVo box arrived today and has been like this for about 4 hours. The broadband was also hopelessly slow at configuring itself and is currently showing a download speed of 17 mbps (c.f. the minimum 54 mbps promised when I signed up). If these issues cannot be solved tomorrow I'll be cancelling my Virgin Media contact and returning to Plus Net (where I received 8 years of faultless service!).

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Jadle89
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Message 4 of 12
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Re: TiVo installation stuck on startup checklist

Same issue here. Box arrived yesterday, checked all cables, unplugged and restarted, left for 3 hours and still stuck on the same page 

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JWood86
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Message 5 of 12
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Re: TiVo installation stuck on startup checklist

I spoke to Virgin this morning and they said switch everything off and on again and it would be ok. Over 1 hour later the Tivo box was still stuck on Configuring Network Settings. They then said they'd send an engineer on Tuesday to look at it but also to switch the Tivo box off and try it again 15 minutes later. Surprisingly it then competed the setup and has been working since. 

The broadband speed is also picking up. We'll see how that goes!

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gonnella
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Message 6 of 12
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Re: TiVo installation stuck on startup checklist

Got the same issue here....

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Jadle89
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Message 7 of 12
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Re: TiVo installation stuck on startup checklist

I kept unplugging mine etc and same thing. Ended up changing the Ethernet cable from the first slot in the hub to the second one and started it all again and it worked. 

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Forum Team
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Message 8 of 12
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Re: TiVo installation stuck on startup checklist

Hi everyone, 

 

I am sorry to hear you have all had this issue, As Jadle89 has shared her solution, does this work for anyone else?

 

Thanks Joe_F

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michael999
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Message 9 of 12
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Re: TiVo installation stuck on startup checklist

I'm having the same issue. Everything works, and wifi works for my mobile and laptop, but for Tivo I'm stuck on Configuring Network Settings. Please help, and please let there be a solution that doesn't require an engineer coming out to my place. That would defeat the entire purpose of quick setup. 

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Forum Team
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Message 10 of 12
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Re: TiVo installation stuck on startup checklist

Hi michael999, 

 

Welcome to our community forums! 

 

Really sorry to see you're having problems with your Tivo. 

 

Has this been resolved since your post? If not pop back and we will be more than happy to take a look at your account from our end Smiley Happy

 

Thanks,

Hetty_R
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