Virgin Media Community

[anoyed]

Happened last night 

I’ve got internet and phone but no TV TiVo just has starting up on screen 

how do we solve this please

[Zoie_P]

Hi Anoyed, 

Thanks for your post, 

I have had a look remotely on your account and I can see you have not done a reset of your hub in 28 days if you could do a pinhole reset and see if this improves your connection 

thanks,

Zoie

[anoyed]

Zoie

thanks for getting back to me

had an engineer today who said despite virgin installing anti surge to the TiVo 

TiVo been hit by a spike as a result of the storms and won’t restart he couldn’t get it to do a factory reset and said the surge hit the weakest point in the system the TiVo box and that the TiVo is now no good and I’ve lost all my recordings 
virgin should build a better box protected from storm damage

i now have a V6 box installed

loose connection in wall socket caused pixelation on tv

the other problem still outstanding is that for the last 4 weeks I’ve been unable to get into virgin email when i try to log in it says forbidden 

regards

[anoyed]

I would’ve very annoyed if the problem was as easy to fix as a hub reset 

the engineer didn’t do that and now I’ve lost all my recordings 

[Zoie_P]

I am sorry we do need to ask basic self-care questions to see if this resolves the issue. Did the engineer visit help ?
Thanks,

Zoie

[anoyed]

Got tv back 

but still can’t get emails