TV remove hasn't worked properly for a long time. I follow the steps to get a new one but got to this page https://my.virginmedia.com/faults/perform-equipment-checks so to it doesn't work
The 0 stopped working the tv button stopped working. Can I get a new one? Thanks
The obvious thing is to check that you've tried the online ordering in a different browser, just to rule out a problem there.
Otherwise - you should be able to order by either calling in or waiting around here. The staff should pick this up in a day or so.
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Good afternoon Danny1000
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you had some issues with your TV remote.
Have you managed to order one as of yet? If not I can get this sorted for you.
I haven't managed to order one. Can we get one sorted please? 🙂
Hi again Danny,
Welcome back to the community!
So we can get one ordered through here, however I will still send you a PM to discuss further if needs be.
I think you're going to have to send me a direct message. Name issue happening as I stated in the first post.
No problem Danny1000 I'll send you a PM now so we can get this sorted
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Thank you for connecting with me via the PM just to confirm, the new remote has been sent and should be with in 5 working days.
Please do let us know if you have any problems at all and we will do all we can to assist.