Virgin Media Community

[Danny1000]

TV remove hasn't worked properly for a long time. I follow the steps to get a new one but got to this page https://my.virginmedia.com/faults/perform-equipment-checks so to it doesn't work

The 0 stopped working the tv button stopped working. Can I get a new one? Thanks

[japitts]

The obvious thing is to check that you've tried the online ordering in a different browser, just to rule out a problem there.

Otherwise - you should be able to order by either calling in or waiting around here. The staff should pick this up in a day or so.

[Zak_M]

Good afternoon Danny1000

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you had some issues with your TV remote. 

Have you managed to order one as of yet? If not I can get this sorted for you. 

Kind regards,

Zak_M

[Danny1000]

I haven't managed to order one. Can we get one sorted please? 🙂

[Kain_W]

Hi again Danny,

Welcome back to the community!

So we can get one ordered through here, however I will still send you a PM to discuss further if needs be.

Thanks,

[Danny1000]

I think you're going to have to send me a direct message. Name issue happening as I stated in the first post.

[Ashleigh_C]

No problem Danny1000 I'll send you a PM now so we can get this sorted

Thank you

[Ashleigh_C]

Thank you for connecting with me via the PM just to confirm, the new remote has been sent and should be with in 5 working days. 

Please do let us know if you have any problems at all and we will do all we can to assist. 

Thanks again