This is usually indicative of your box not having an internet connection and therefore not being able to download EPG updates.
Are you able to watch OnDemand programmes?
Do you have a TiVo or a V6? if you're not sure check here
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks