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Mr_Mike
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TIvo box won't startup

Hi all,

I seem to have a problem with the Tivo box I have.  It's stuck on 'starting up' and has been for days now.   I have rebooted it countless times to no avail, left it powered off overnight, etc.

Luckily it's a secondary box and the primary one in the living room is working fine, as is the phone and internet.  So I'm sure it's a problem with the box itself rather than the service in the area.

Is there any way of reporting this other than sitting for hours on hold to 150?  The online help is useless, just a loop around of running tests and then going back to the start, where you get teased with the promise of 'book an engineer'.

Cheers,

   Mike

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Emily_G
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Re: TIvo box won't startup

Thank you for the post Mike.

 

Looking at things on our side there may be some SNR issues affecting your services at the moment.

 

I'm going to pop you over a private message now so we can book an engineer appointment to fix this for you.

 

Thank you, Emily.

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Mike26
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Re: TIvo box won't startup

I also have a problem with our Tivo box.  It's stuck on 'starting up' and has been since 10:00 this morning.  I have rebooted it countless times to no avail. I tried to get an online check of the box, but each time I go to the page I am advised that the service is not available. Can anyone advise of what to do next?

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David_Bn
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Re: TIvo box won't startup

Good Afternoon Mr_Mike. Thanks for your post.

 

Sorry to see you've been having issues with your set top box

 

How are things currently looking, has this issue been resolved or are we still on going?

 

Kindest regards,

 

David_Bn

 

 

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Mr_Mike
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Re: TIvo box won't startup

Hi David,

 

Apologies for the delay in replying.  The problem is still ongoing, but I only just saw the personal message from Emily_G as referenced above, so hopefully things will get sorted from that.

 

Kind regards,

   Mike

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