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Message 11 of 13
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Re: TIVO Crashing

Hi there @GarryMcQ 

 

Sorry to hear you've been having issues with your channels still. I've had a check and this ticket for the issue has been resolved and there are no further issues listed for these channels. Have you rebooted the box today and been able to check the channels again? Is it just CNN or other channels you're having issues with too? 

 

Thanks, 

 

 

 

 

Hollie - Forum Team


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Message 12 of 13
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Re: TIVO Crashing

Hello Holly. 

I list again below this message the channels I do not get at this time - and have not received for some time.

I can now get 412, re-labelled Sky Animation (formerly SkyPrem +1), and there is no longer a channel 318.

But nothing else has changed.

This is the error message on every one of the channels listed below:

There is a problem with the signal on this channel. Please reboot your TiVo box. If it keeps happening please visit virginmedia.com/tvcode and enter Error Code W02

As you will know, error message W02 directs me to check the connections and re-start the box.

I have checked connections and re-started regularly, this resolves nothing.

I am not getting what I pay for, can you please take this a little more seriously?!

Garry

 

110: Sky One (there's an HD option so OK)

112 Sky Witness (there's an HD option so OK)

116: ITV2 +1

120: ITVBe + 1

122: Sky Comedy (there's an HD option so OK)

125: W

126: alibi

127: Dave

128: Really

129: Yesterday

130: Drama

131: Dave Deja Vu

136: Sky Crime (there's an HD option so OK)

143: 4Seven

160: Sky Two

183: MTV

184: BET

191: alibi +1

194: Gold + 1

196: More 4 + 1

213: Quest + 1

226: Drama + 1

245: Eden (there's an HD option so OK)

252: Discovery Science

256: Discovery Turbo

257: Discovery History

258: Discovery + 1

266: National Geographic

267: National Geographic + 1

269: Together TV

271: Sky History + 1

286: HGTV

287: H Health

290: HGTV + 1

310: MTV Music

312: MTV Hits

313: MTV Base

314: Club MTV

315: MTV Rocks

316: MTV Classic

318: MTV OMG

337: 4Music

346: Now 80's

348: Now 70's

412: SkyPrem +1

425: SonyMovies

426: Sony Action

428: Film4

430: Film4 + 1

512: SkySports PL

516: SkySports F1

517: Sky Action

603`: Sky News (there's an HD option so OK)

607: CNN

621: NDTV 24x7

704: Cartoon Network

707: Disney XD

724: Disney

725: Disney + 1

727: Disney Jnr

730: Boomerang

731: Boomerang + 1

740: QVC

826: Colours

828: Colours Cine

831: Al Jazeera Arabic

853: ITV AD

 

 

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Message 13 of 13
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Re: TIVO Crashing

Thanks for coming back to us GarryMcQ, and I'm terribly sorry for the delay in getting back to you

 

I've ran through a flow on our system and can see that there are faults with the equipment that are possibly causing this issue and there are no current outages in the local area that are the cause of your service issues

 

Check out the purple envelope in the top right hand corner, for a PM from me

 

Kindest regards,

 

David_Bn

 

 

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