Sky red button not working

[Claire1871]

Sky sports red button is not loading football matches again! The message says ‘ channel unavailable,

[nodrogd]

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@nsay wrote:

… Picture quality was dreadful for my game but better on one or two of the others. I was probably naive in expecting UHD for main games?? Fortunately there is an option to pay extra for what had been a standard feature on my old sky box. Still some work to do for virgin if they want to retain me after my contract expires…

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Unfortunately, with Virgin as a reseller it comes down to what Sky choose to offer third parties. The HD/UHD supplements are a Sky imposed charge, as are the satellite driven Red Button services, which are far worse quality than the Broadband driven service they give their own customers.

[Rockridge189]

HI had the virgin engineer out here yesterday, he  agreed its down to the outdated Tivo box, our next problem we have business broadband and he told us the V360 or V6 box will not work with internet via business broadband. We did not know that. Residential broadband is now the same as Business broadband (same speeds) so we will have to go back to normal home broadband. Wished we had never got business broadband. Caused so many issues when things go wrong.

So Monday we will have to ring Virgin and go back to Home broadband then try and sign up for a new package that supplies home broadband and a new V6 or V360 box.

This is turning into an epic just trying to get the sky red button to work.

[Ashleigh_C]

Hi there @Rockridge189 

We are so sorry to hear that this issue is harder to resolve than we would like but thank you so much for updating us. 

Please do let us know how the call goes with the team when you do reach out. 

Thanks again

[Rockridge189]

Hi all now we have upgraded to the latest 360 box the sky sports red button is now working fine.

So it would appear anyone with the old tivo box you need to get it swapped out for the latest 360 box.

One other thing I had an email from Virgin saying you don't need to return your old equipment.. Then a few days later another email arrived saying we want the old equipment back.. They sent out some bags to package up the old equipment which I then had to drop of the old equipment at a Yodel collection point.

At a shop about 3 miles away. But its now all working ok, turns out it was an epic, this could have been resolved much easier.

[nodrogd]

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@Rockridge189 wrote:

Hi all now we have upgraded to the latest 360 box the sky sports red button is now working fine.

So it would appear anyone with the old tivo box you need to get it swapped out for the latest 360 box.

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That is what sales would like you to think. In reality you could still stay with TiVO firmware & have a V6 box installed. At the moment migration to the Horizon (V360) TV platform is a voluntary change, even with a new contract.

[nsay]

Further to previous posts.. following a power outage the red button stopped working again on my 360. I guess I'll have to do multiple reboots again until it kicks in 😞

[Chris_W1]

Hi nsay, thanks for the message and sorry to hear that there is an issue with the red button. 

Did the reboot fix things? Has this happened since posting? 

Kind regards, Chris.