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korositibi
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Return Issue

Hello, So I have left Virgin Media in September, and as naturally I have to send the equipment back which I did. I have returned to a collect+ shop near me, I have received the print out. Now the issue is that I have lost this print out which should hold the tracking number to yodel, I have tried to ask them if they might have it but they told me they do not have it. I have received 3-4 reminder to return the equipment and today I have received the FINAL WARNING to return it. I Have spoken to person at virgin and explained this which she noted on my account, Anything I can do as collect+ store can't give me any tracking number of the return. 

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Ryan_N
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Re: Return Issue

Hi korositibi, 

 

Thank you for your post and welcome to the forums. 

 

There's nothing we could do in replacing a tracking number in which you lost unfortunately. I have been able to locate the account and I can see that there are no charges 🙂 

 

Hope this helps. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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