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Kt1987
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Remote control

on ‎26-01-2021 16:12

I have ordered a new remote as I have lost mine but while I wait I have been trying to use the TV control app but its not connecting to the tivo box I have.

I have tried to change the network settings like how the help guides have said but to get any further I need to click the thumb up 3 times to confirm with no remote  just buttons on the tivo box

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japitts
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Re: Remote control

on ‎26-01-2021 17:57

Do you have a TiVo or a V6? If you're not sure, check here 

If you're using a TiVo, then you need to have an Ethernet cable connection from the box to whatever router your remote device is connecting to.

If you're using a V6, your device needs to be connected to the same subnet as the V6.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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