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Red Button Not working properly

The red button on my tv/remote is working for Netflix but  not Amazon prime or the BBC. The message reads contact Virgin, but that could take for ever. Any ideas?

Thanks in advance. Gary

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Re: Red Button Not working properly

Hi are you talking about your virgin tivo remote or the TV remote as its not clear which one you mean. Regards Micky
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Re: Red Button Not working properly

It's the Virgin tivo remote
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Re: Red Button Not working properly

Its now sorted. All I did was reboot the box and changed the batteries in the remote. Why I didn't try this most basic of things first is beyond me. I should know better! Apologies for wasting your time.

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