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popeye1953
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Re: Tivo box turning off

Yep same as mine..sick of waiting on the phone..press number 1 etc ,all l want is to speak to a person and get an engineer out
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JitteryPinger
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Re: Tivo box turning off

Have you tried the text service, much more convenient 

Text messaging service
07533 051809 (Home Services)

Just text saying your TV isn't working and need an engineer call.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.
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japitts
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Re: Tivo box turning off


@JitteryPinger wrote:

Have you tried the text service, much more convenient 

Text messaging service
07533 051809 (Home Services)

Just text saying your TV isn't working and need an engineer call.


Unlikely to work, more's the pity.

The text message service isn't currently accepting fault reports.

I'm afraid @popeye1953 is best calling into 150 (or 0345 4541111) to report this.

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