Virgin Media Community

[tonymou]

I have a green screen with the message that the DVR has detected a serious problem.  This has been going on for six days now. Looking at other messages in the forum I think it is clear that I need a replacement box.

I have tried all the suggested things such as unplugging all the cables, powering down etc. etc. and the problem still persists.

Contacting Virgin Media is proving impossible by phone and online.

Can anyone help me get a new box.

[japitts · Accepted solution]

@tonymou 

Rather than tacking onto a (long resolved) post with a "me too", it's better to start your own post which I've done for you 🙂

Sorry to say that your box has indeed failed and needs replacing. There's 3 ways you can report this..

1: Text message to 07533 051809 which probably takes a couple of days

2: Wait on here for VM staff to respond, it's currently taking upto a week.

3: Keep calling into 150 and don't give up until you get through. Biscuits, beverage and speakerphone might be handy 🙂

[Zoie_P]

Hi tonymou,
Welcome to forums and thank you for your post 🙂
I am sorry to hear this and I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie