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gazateer
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Re: Pixellation

I get this on pretty much all channels at all times. I live in southampton

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japitts
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Pixellated TV

@gazateerI've moved your post to a new thread, so replies can be directed at you and not everyone elese on the post 😉

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

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gazateer
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Re: Pixellated TV

Sorry but I'm a tad confused now. I've had this pixilation for months. I thought it was an hdmi lead until I changed the lead today. Then I picked up that loads of people were having this same issue. 

 

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japitts
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Re: Pixellated TV

It can sometimes be an HDMI lead, if all your viewing is affected - recorded programmes, OnDemand, streaming, live TV, the lot.

That's also easily proven by swapping HDMI lead/port.

Pixellation on live TV is how digital platforms tend to exhibit signal issues. So anyone using digital TV with poor signal, will likely have pixellation sooner or later.

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