@TOMSK65 wrote:
My point was more about paying for a service I am not getting.
I'm well aware of that. My point was (and is) that if VM are not aware of a fault that's causing your loss-of-service, then they cannot reasonably be responsible for your loss of service.
The nature of the VM network is such that faults on some network elements will only affect small numbers of customers (or in some cases, single customers). If those small number of customers don't report those faults, they will go unreported and unresolved.
I have every sympathy with people who are off-service and are genuinely trying to call VM but for reasons of (predominantly) call queues, can't get through. If the user isn't trying to report their fault, then I see no reason why Virgin can be blamed for that.
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