If the green heartbeat light is flashing, that is indeed the network connection dropping and is a fault. If it happens once or twice, then potentially a remote reattach could be a fix - if it's happening repeatedly, then that's out of the window and it needs attending to.
@Maxtuneless wrote:
My question is how do I get Virgin Media to come and check over my hardware rather than doing remote fixes over the network?
Exactly the same as with any fault - you can either call in or wait on here.
Calling in - 150 (from a VM phone) or 0345 4541111 (from any other phone ) - choose the "I have a fault" options but I'd recommend being specific with the agent who you speak to and explicitly say "My online light is flashing".
Wait here - you've described the symptoms perfectly, so the staff turnaround is currently around 2ish days.
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