I am unable to watch the film "The Old Man and the Gun (2018). Each time (for several days) I get the message "this programme is currently unavailable"
The preview works. The preview for other films work. I tried switching off the box and back on
The message suggests going to "service status" on the web, but that says everything is OK
Any idea what the problem could be and how to resolve?
Thank you for your post. I'm sorry to hear this.
Is this via OnDemand?
Yes, via the "on demand service". The message comes up when I try to buy (watch) the film. We watched a different film with no problem (aquaman)
Very sorry to hear you weren't able to watch the film you wanted.
If you do a reboot on your box, does this help improve things for you?
Thanks for the reply. As I mentioned in my original post, switching off the box, waiting and re-starting did not help.
I will try again later this week.
I'm assuming that this film should be available i.e. the problem is not due to it being listed, but not available.
I've tested it in the office and I'm not able to replicate the error you're getting, seems to be working fine from here.
Let me know if you're still having a problem when you try again
unfortunately, still not working. Error 407
Thanks for your response malcolmbull,
Sorry to see this is an on going issue for you, I'd be happy to take a closer look.
Keep your eyes peeled for the purple envelope in the top right hand corner of the screen for a PM from me
It's now working - watching the film now
Thank you for reaching out to us in our community.
I am glad to hear you are now able to watch your movie, hoped you enjoyed it, please don't hesitate to let us know if you have any further issues.