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Old kit

tonyjacks27
Joining in

Does Virgin now collect their old equipment? I have been with Virgin for over 20yrs and they have never asked for their old equipment to be collected. I have send them a number of request to confirm or deny but still not got a response.

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japitts
Very Insightful Person
Very Insightful Person

That depends what "old kit" you're asking about... by posting in the TiVo forum I'd assume it's a TiVo box.

https://www.virginmedia.com/help/return-or-recycle-equipment is the documented list of what's normally expected back.

If you've been told anything specific that contradicts that page, then go with your specific advice. Otherwise, responsible recycling is the way to go.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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japitts
Very Insightful Person
Very Insightful Person

That depends what "old kit" you're asking about... by posting in the TiVo forum I'd assume it's a TiVo box.

https://www.virginmedia.com/help/return-or-recycle-equipment is the documented list of what's normally expected back.

If you've been told anything specific that contradicts that page, then go with your specific advice. Otherwise, responsible recycling is the way to go.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks