Virgin Media Community

[AndyL77]

Hi, we have no sound coming through our TiVo box, we have followed all the online instructions and this has not solved the problem. The picture also has a purplish tinge to it with the Guide etc showing in a much smaller print. Do we need a new box?

[newapollo]

Hi AndyL77,

A purplish screen and loss of sound is usually the result of a faulty HDMI connection.

Have you tried disconnecting and then reconnecting the HDMI lead, you should really turn the box off before recoonecting the lead.

You might also want to try another known working HDMI lead.

[AndyL77]

Thanks, just tried a new cable and a different HDMI port and so far so good. Thanks for your response. 

[newapollo]

Thanks for the update AndyL77,

I'm pleased that worked for you, however any further issues just come back to the Community Forums and we'll try to help.

Stay safe and take care.