A week ago Netflix started hanging just after the Netflix logo came up. We did all the normal reboot etc but nothing changed. So we got on the phone to Virgin support and after stepping us through the reboot process again, told us it would be fixed by 9:00 the next day.
of course it wasn’t so we wasted another hour calling support , being walked through the reboot process again , being passed to another level of support , waiting on the phone for another hour. We were told that they couldn’t fix the problem there and then but would call us back with frequent updates on progress. That was two days ago and it’s still not working.
It’s not a problem with the Netflix account as I can watch it on my phone - but only when using data and not when connected to my local network. So it is clearly a problem with the connectivity between my local virgin network and Netflix - but despite the support people bring very friendly etc. we’ve now been paying for a Netflix service that we can’t use for a week.
I’ve run out of ideas of what to do other than leave Virgin and sign up with another provider (after more 10 years with them) . Anyone else got any suggestions?
Would it be worth/possible to move this thread to the V6 forum to see if we have any luck? (I'm the account holder for this problem).
I have to say it is getting a bit ridiculous - I have spent a combined total of almost 5 hours on the phone repeating the same support tasks over and over (reset the box, test the connection, etc) and the conclusion has been "they don't know and they are hoping the IT team will at some point release a fix for different problems other people are having, and it might fix this problem too".