Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
316 Views
Message 1 of 2
Flag for a moderator

Missing channels from 2nd box

Hi, first post 

i have recently had a new box fitted upstairs, however i am missing all of the sport channels and the rest from my max bundle? A restart hasn’t solved it and can’t seem to get to speak to anyone on the phone! Does anyone have any ideas? 

0 Kudos
Reply
Highlighted
  • 2.59K
  • 393
  • 535
Trouble shooter
299 Views
Message 2 of 2
Flag for a moderator

Re: Missing channels from 2nd box

Hi Twillo9n,

It might be that the new box needs activating, in which case you would need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number

Please could also try the following:-

  • Press Home on the remote.
  • Select Help & Settings.
  • Select Help.
  • Select TV Care from the top bar.
  • Select Missing channels.
  • Select Refresh my channel list to check for missing channels, and to get your Virgin TV V6 box automatically updated if they are missing.
  • It may take around 20 minutes and involve a reboot.

 

.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply