Virgin Media Community

[vji6697]

Hi

One of my Tivo boxes has started to reboot itself at random times.   Have tried the messaging service to log a fault but not getting any response there, so trying here as the phone lines are constantly busy with no indication of where you are in the queue.

Had a similar problem with another box earlier this year and I recall both were installed at around the same time many years ago so may be an "age" thing.- The engineer looked at that one and simply swapped it for a new box (V6)

[japitts]

The text messaging service isn't a real-time facility - it can take a day or so to respond. VM staff on here are currently around a week behind.

I'd persist with waiting on the phones personally, queuing times do vary substantially at different times of the day.