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Contractor Cut My Cable.

Joining in


I am having a new driveway installed, but the contractor has cut through my cable. I am finding it impossible to contact Virgin regarding this. I have made a technicians appointment online, by saying my service is not working,  is this suitable for this type of problem?

Thank you


Very Insightful Person
Very Insightful Person

What is the problem you have with your service? I would assume that by having your cable cut, that you are off-service?

If not - what is the issue? I don't personally see anything wrong with using whatever options it takes, to get a tech appointment if that is what you genuinely need. But many problems can either be perceived, or resolved by other means - and don't necessarily need a tech appointment. So what's your issue - are you off-service?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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I imagine you are well and truly cut off. 

Keep in mind that there will probably be a modest £25 no fault call out fee here too. 

I'm not a Very Insightful Person (just a little bit, sometimes) . I'm here to share knowledge and campaign against the use of caps lock in posts. I don't work for Virgin Media but do sometimes feel like I am paying hand over fist to those who do.

Thank you for your reply.

My underground cable is now in 2 pieces, so well & truly no service. I have now managed to get an appointment to have the cable fixed.

Thank you.

Yes, £25 fee, this will just be passed on to the contractor.

Hi @Ianhoward49,

Glad to hear you have an engineer visit booked. 

Let us know how it goes. 

Happy weekend 🌞

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