Showing results for 
Search instead for 
Did you mean: 

Contractor Cut My Cable.

Joining in


I am having a new driveway installed, but the contractor has cut through my cable. I am finding it impossible to contact Virgin regarding this. I have made a technicians appointment online, by saying my service is not working,  is this suitable for this type of problem?

Thank you


Very Insightful Person
Very Insightful Person

What is the problem you have with your service? I would assume that by having your cable cut, that you are off-service?

If not - what is the issue? I don't personally see anything wrong with using whatever options it takes, to get a tech appointment if that is what you genuinely need. But many problems can either be perceived, or resolved by other means - and don't necessarily need a tech appointment. So what's your issue - are you off-service?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks


I imagine you are well and truly cut off. 

Keep in mind that there will probably be a modest £25 no fault call out fee here too. 

Current VM broadband only customer. Previously with NTL, Virgin Net, Cabletel, Cable Online. Patiently looking forward to a FTTP choice in my area.
Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Landline via Sipgate. TV via Freeview and smart TV apps.

Thank you for your reply.

My underground cable is now in 2 pieces, so well & truly no service. I have now managed to get an appointment to have the cable fixed.

Thank you.

Yes, £25 fee, this will just be passed on to the contractor.

Hi @Ianhoward49,

Glad to hear you have an engineer visit booked. 

Let us know how it goes. 

Happy weekend 🌞

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs