I am having a new driveway installed, but the contractor has cut through my cable. I am finding it impossible to contact Virgin regarding this. I have made a technicians appointment online, by saying my service is not working, is this suitable for this type of problem?
What is the problem you have with your service? I would assume that by having your cable cut, that you are off-service?
If not - what is the issue? I don't personally see anything wrong with using whatever options it takes, to get a tech appointment if that is what you genuinely need. But many problems can either be perceived, or resolved by other means - and don't necessarily need a tech appointment. So what's your issue - are you off-service?
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I imagine you are well and truly cut off.
Keep in mind that there will probably be a modest £25 no fault call out fee here too.